If your selected items are already made I will ship within 3 days of purchase, considering weekends & holidays.
If I am making something custom please allow suggested time frames (per item) for construction and quality control. In addition to the shipping time. Most items are shipped Kantor Pos delivery & tracking confirmation. If you would like your items shipped by Fed ex or UPS please let me know how I can be of service to you!
I try to keep as earth friendly as possible! Recyclables are often used for shipping & packing. Your order will be sent to the address you have entered on your online order.
I want to be assured that your package arrives to you! Please be sure to have items shipped to an address where they can be personally received to avoid any losses. I cannot cover losses from theft of or damage to items or postal carrier losses. This is very important when an item is shipped to an apartment or condo, where the item may be left all day.
All custom orders will be shipped through the Kantor Pos. This is the most reliable option. Contact me if you want another method. Shipping rates & shipping options are determined by weight & shipping address. All orders will be shipped from our workshop in bali.
Please be aware that delays in customs are possible. Packages may take longer to get to international destinations, and unfortunately we cannot control or prevent this type of delay.
FAILED DELIVERY ATTEMPTS
23Tribes ships all orders through the Kantor Pos postal Service. Once your package arrives in your home country that service is taken over by USPS. In the event that the delivery attempts have failed and the local postal service was unable to get your package to you it is your responsibility to follow up on the whereabouts of your order. 23Tribes will not be held responsible for packages that are not followed up on or picked up by the customer. In addition, any shipping charges that are incurred as a result of packages being sent back to us are the responsibility of the customer. If you choose to have the items delivered back to you, after they have been returned to us, you must pay for all applicable shipping charges. You will also be responsible for any applicable customs fees, import taxes, and any other duties assessed.
INTERNATIONAL EXCHANGE SHIPPING
All exchange shipping fees are the responsibility of the customer. We request that you package the item(s) in a secure carton or in the original packaging. please email me for further exchange info
We recommend that you ship your order back to us through a reputable shipping company such as DHL, FedEx, UPS, etc. We also recommend that you use a service that has the ability to provide a tracking number so you have visibility into where your package is at any given time. Please note that 23Tribes is not responsible for lost or damaged packages/goods and we will not provide an exchange on items we do not receive.
Please allow 3-4 weeks, from the time of receipt in our warehouse, for your exchange. As soon as your item is complete and sent you will receive a confirmation email.